Privacy Policy
Privacy Policy
1. Introduction
1.1 Anexus AG (“we”, “us”) operates the website www.castleevents.com and the associated exclusive community. The protection of your privacy and the maintenance of absolute discretion are our highest priority.
1.2 Discretion is a matter of course for us. We treat all personal data with the utmost care and confidentiality. Access to your data is strictly limited to one single person within our company. Even long-standing employees and team members have no insight into names or personal data. We maintain a reserved, typically Swiss level of discretion in this regard.
1.3 This Privacy Policy informs you about which personal data we collect, for what purposes we process it, and on which legal basis.
1.4 By using our website and services, you consent to the processing of your data in accordance with this Privacy Policy.
2. What Data We Process and for What Purposes
We process the following categories of personal data:
• Usage and Analytics Data (e.g. IP address, browser type, operating system, pages visited and usage behaviour) Purpose: Analysis, improvement and optimisation of our website and services. Legal basis: Legitimate interests.
• Account and Profile Data (name, email address, username and profile information) Purpose: Creation and management of your membership account, provision of the community and communication with you. Legal basis: Contract performance and legitimate interests.
• Booking and Service Data (name, contact details and booking information) Purpose: Processing of bookings and execution of events. Legal basis: Contract performance.
• Communication and Enquiry Data Purpose: Responding to your enquiries and customer support. Legal basis: Legitimate interests or contract.
• Payment Data Payment information is processed exclusively via secure, certified payment service providers. We do not store any sensitive payment data ourselves.
3. Disclosure of Data
We place the highest value on discretion. Your personal data is generally not disclosed to third parties.
Disclosure occurs exclusively in the following narrow exceptional cases:
• To technical service providers (e.g. hosting providers) who work on our behalf and are subject to strict confidentiality obligations. Our hosting is located entirely in Switzerland.
• To authorities, if we are legally obliged to do so.
No disclosure of your data for advertising, marketing or other purposes takes place.
4. International Data Transfers
Since our hosting and most of our service providers are based in Switzerland, your data is generally not transferred abroad. Should an transfer to a country outside Switzerland or the EEA be necessary in exceptional cases, we ensure that an adequate level of data protection is guaranteed.
5. Storage and Deletion of Personal Data
We store your personal data only for as long as is necessary for the fulfilment of the respective purpose or to comply with legal retention obligations.
The maximum storage period is generally 10 years after termination of membership or the last contractual relationship.
6. Your Rights
You have the right at any time to:
• Access to your stored personal data
• Rectification of incorrect data
• Deletion of your data (provided no legal retention obligations prevent this)
• Restriction of processing
• Objection to processing
• Withdrawal of consent
To exercise your rights, please contact us at info@castleevents.com.
7. Cookies
We use cookies and similar technologies to ensure the functionality of our website, maintain security and analyse usage. Further information can be found in our Cookie Policy.
8. Contact
Data Protection Contact:
info@castleevents.com
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